The Utility Customer Engagement Platform
Let’s talk to people like people. Let’s get everyone all in on the future of energy.
Your customer journey engagement platform
Say Goodbye To Loose Connections. Say Goodbye to Barriers.
Only Brillion’s comprehensive utility customer engagement platform handles the end-to-end user experience.
Engage
Today’s customers have high expectations for solving problems, but meeting those needs can seem expensive and cumbersome. With Brillion Engage, you can use technology and AI to your advantage – without breaking your budget.
Educate
Your customers and stakeholders want to participate in and see energy conservation efforts. With Brillion Educate, you can deliver personalized recommendations and frictionless enrollment experiences that increases participation and improves program results.
Fulfill
Reduce the administrative burden of program delivery. With Brillion Fulfill, you can centralize program management, achieve regulatory goals, and reduce costs using one integrated platform.
Engage
Educate
Fulfill
You build trust with the public, and we make a difference.
How Brillion Transforms Your Utility Business
Managing complex programs, customer needs, and regulatory requirements is challenging. Our comprehensive platform addresses your biggest challenges with proven, measurable results.
Reduce Call Center Volume
Streamline customer support through personalized digital experiences that proactively address billing questions and account transitions. Reduce call volume while improving customer satisfaction.
Increase Program Participation
Accelerate energy efficiency program adoption with AI-driven recommendations and frictionless enrollment. Meet regulatory goals through higher participation rates and precise customer targeting.
Generate Behavioral Energy Savings
Drive 1-2% energy consumption reduction through personalized Home Energy Reports and targeted behavioral tips. Deliver revenue-grade statistical analysis that meets regulatory requirements.
Optimize EE/DSM Program Performance
Centralize program management with end-to-end workflow controls, regulatory reporting, and seamless system integration. Built on Salesforce for enterprise reliability and flexibility.
Empower Commercial and Industrial Energy Management
Transform C&I customer engagement with sophisticated energy analytics, benchmarking tools, and customized program recommendations. Drive deeper savings through data-driven insights and streamlined project management.
Why Choose Brillion
Proprietary AI technology and 25 years of utility expertise deliver measurable results
- AI-Powered Precision Targeting: 93% accuracy in residential characteristics, 95% precision in move predictions.
- Personalized Video Communications: Visual explanation of billing using individual usage, rates, and weather data.
- Purpose-Built Web Experiences: Digital interfaces designed for energy programs increase CSAT and reduce costs.
- C&I Energy Intelligence: Energy insights and energy efficiency recommendations for commercial customers.
- Enterprise Platform: Program and measure libraries built on Salesforce for quick deployment and seamless integration.
- Advanced Customer Segmentation: Target segments based on building characteristics, usage patterns, and behaviors.
Case Studies
How Leading Utilities Use Brillion to Truly Connect
Forward-thinking utilities are changing the way they communicate with their customers. See how Brillion has helped them create a shared future.
Oklahoma Electric Cooperative: Empowering Members to Save
Co-Ops, Community Choice Aggregators, Electric Utilities, Investor-Owned Utilities, Municipalities
Victory Electric: Transforming Member Communication
Co-Ops, Electric Utilities
Fairfield Electric Co-op: Immediate Results with Brillion Engage and Educate
Co-Ops, Electric Utilities, Gas Utilities
“Leveraging machine learning and AI technologies has become a very efficient and cost effective way to educate audiences.”
John Landowski, Digital Director, Focus on Energy, Wisconsin
Using AI to Educate Your Customers and Drive Action
When Focus on Energy needed transform their virtual building audits they turned to us. The results?
- $94M in savings compared to their digital advertising and traditional marketing efforts.
- 80% assessment completion rate with 225K building profiles created.
- 1.5M eMWh or $123 million of energy savings identified.
Customer Engagement Resources
In an evolving technological and regulatory environment, we help you stay ahead of the curve.
