Why Customers Who Are Moving or Selling Homes Are Most Likely To Participate in Energy Efficiency Programs

Encouraging homeowners to make retrofits when they aren't thinking about them is difficult. What could be easier is doing so when energy efficiency (EE) is top-of-mind for them.  The question is: "When are people thinking about energy efficiency?". The answer? When they are moving into a new home. Homeowners are increasingly aware that HVAC, water heaters and window upgrades are cost-effective changes that provide a solid ROI when it comes time to move or sell. So what are utilities doing to leverage this?

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Bruce Chen
The UtilityXpert Roundup by EnergyX - March 18th

In this week’s UtilityXpert Roundup, Entergy’s VP declares that grid changes are needed, and only IoT and advanced data analytics can help us along. Elsewhere, EE programs are improving all across the nation, green power is in demand, and Dominion keeps one of their major projects going. As usual, it’s been a busy week in the utility world.

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Bruce Chen
The UtilityXpert Series Part 1: A Sitdown with Jason Turner, ID Lab Global

In the UtilityXpert roundups, we typically find the industry’s best news and share it among our audience. This week ask industry experts and thought leaders a few questions and heard their answers on what should drive the utility industry forward. Our first instalment comes from a veteran marketer with over 25 years of experience marketing everything from fast cars, to rock n’ roll, to helping rebuild one of the largest online retailers in the world. His energy sector pedigree is equally impressive.

We invited Jason Turner, Co-Founder of ID Lab, one of the energy sector’s fastest growing marketing and strategy agencies, to kick off our UtilityXpert series.

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Bruce Chen
The UtilityXpert Roundup by EnergyX - March 11th

In this week’s UtilityXpert Roundup, Indiana Michigan Power makes a big splash. Elsewhere, Duke Energy is educating the world about data analytics and Xcel Energy is doing big things with clean energy. All over the world, though, LEDs are making a big, victorious play in arenas. By that, we mean sports arenas. Soon, your favourite Sunday activities and arenas will become more energy efficient.

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Bruce Chen
The UtilityXpert Roundup by EnergyX - March 4th

In this week’s UtilityXpert Roundup, utilities are taking a massive step forward. By leveraging data science and analytics, utilities are looking for new ways to engage their customers. In fact, AEP is essentially launching their own accelerator and welcoming forward-thinking ideas, as well as mentoring young companies to shape their technology.

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Bruce Chen
Demystifying EM&V: The 4 Best Resources for Utilities on Measuring and Verifying Savings

Public funding and support for energy efficiency programs should never be in doubt - the benefits of these programs doing well are endless. They include but are not limited to, improved public health, lower energy prices, job creation and lower greenhouse gas emissions.

Unfortunately, providing evidence and documentation of savings is something that challenges utilities all across North America. In other words, proving your ROI when you invest in an energy efficiency program isn’t so easy.

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Bruce Chen
The UtilityXpert Roundup by EnergyX - February 25th

In this week’s UtilityXpert roundup, we finally have a potential move on the PG&E situation; one that involves a big breakup. More news coming out of New Hampshire, positive funding in Candaa and also, some innovation coming out of Austin with HVAC and demand response systems.

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Bruce Chen
What Energy Efficiency Program Implementers Should Look For In A Technology Partner

It’s not easy being an energy consultant or program implementer. You’re expected to do everything from providing grid optimization services, to implementing next-generation demand response and even distributed energy resources programs. Demand side management (DSM) programming has never been more complex. As such, having the right technology stack to participate in RFP bids successfully is crucial in making sure that your solutions come to fruition.

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Bruce Chen
The UtilityXpert Roundup by EnergyX - February 18th

There is zero doubt that customer engagement in the utility industry is changing rapidly. A lot has been said about the technologies that are disrupting this business, but at a high level, what does this mean for the utility? And what impact does it have on their brand as it relates to their customer service? In this week’s UtilityXpert roundup, we learn about some great case studies out of Ohio, Minnesota and more.

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Bruce Chen
The UtilityXpert Roundup by EnergyX - February 11th

There’s more and more technological innovation coming out of the utility world every week. From shaping the future of smart cities, to offering community solar to working with Google and IBM - the industry has it all. Check out what the past few weeks have brought us in this week’s edition of the UtilityXpert Roundup by EnergyX:…

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Bruce Chen
Low Income Energy Efficiency Programs: Why Participation Is Essential For Manufactured Homes

For 22 million Americans, manufactured homes (or mobile homes, as they were once called), isn’t a camping ground and actually represents a place of permanent residence. For low-income families, it’s not hard to see why - they can cost up to 50% less per square foot to build.

However, in the long run, they can be more costly for the homeowner to maintain. Manufactured home residents can spend more than twice the amount on energy, especially if the RV or mobile home is a bit older.

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Bruce Chen
Green Ovations | Today's Electricity Consumers Demand Personalization from A Historically Impersonal Industry

For the past decade, electric utilities have been busy upgrading their operations with advanced meter infrastructure. Although customer acceptance of “smart’” technology has been mixed, there is now overwhelming evidence that technology is transforming how customers expect to be engaged. It should come as no surprise that technology is also redefining how utilities can engage with their customers.

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Bruce Chen
The UtilityXpert Roundup by EnergyX - January 25th

Utilities are doing good all across the nation, and some amazing reports came out last week about IOUs and energy transformation. This week’s edition of the UtilityXpert Roundup inspires good will and development for 2019. Energy efficiency goes beyond just saving energy. It’s a catalyst in improving the lives of communities everywhere. To help grow and improve their communities, public power utilities are playing a bigger role in economic development programs, and site selectors are welcoming their input.

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Bruce Chen
Innovative Marketing For Utilities in 2019

In an industry that traditionally hasn’t had to worry about customer churn, marketing can be an afterthought. The narratives around this are changing fast, as the sector is in the midst of rapid disruption due to smart technology, but more importantly, more empowered customers.

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Bruce Chen
Data Analytics: The Modern Utility's Secret Weapon

Long gone are the days when utilities only needed to know how much energy a customer was using, and where to send the bill. Data analytics is an instrumental tool for utilities to figure out how their customers behave. For energy efficiency programs, this means determining their likelihood of participation through data sets, such as building or consumption data.

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Bruce Chen
How Utilities Can Reduce Cost-to-Serve Through Digital Engagement

Utilities in the U.S. spend $6 billion each year serving 200 million customers. That’s $1 billion too many. According to The Gartner Group, $42.50 is the average amount utilities in the U.S. spend to serve a customer. Utilities who have hundreds of thousands, if not millions of customers can save significantly from a customer care budget perspective just by reducing their cost-to-serve by one dollar.

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