Lots of talk about the PG&E bankruptcy, more on data and how emerging tech can transform home energy efficiency. The utility world is on fire in this week’s edition of the UtilityXpert Roundup.Read More
Grocery stores…healthcare…is energy next? This week in the UtilityXpert roundup, the industry is making waves about data, the possibility of Amazon invading our business and more.Read More
Utilities know they need to establish a mobile presence, but is developing a pricey, full-feature mobile app worth it? Ultimately, it comes down to finding cost-effective technology options that are best for your company.Read More
Long gone are the days when utilities only needed to know how much energy a customer was using, and where to send the bill. Data analytics is an instrumental tool for utilities to figure out how their customers behave. For energy efficiency programs, this means determining their likelihood of participation through data sets, such as building or consumption data.
AI is taking the utility industry by storm, with applications in customer care, demand response, smart devices and much more. Read more about how we’re implementing AI and big data to help utilities reach their targets.Read More
Utilities in the U.S. spend $6 billion each year serving 200 million customers. That’s $1 billion too many. According to The Gartner Group, $42.50 is the average amount utilities in the U.S. spend to serve a customer. Utilities who have hundreds of thousands, if not millions of customers can save significantly from a customer care budget perspective just by reducing their cost-to-serve by one dollar.Read More